Another train trip this time to Venice. We are becoming very savvy on the trains now. They trip is a chance to see the scenery and home style changes and to have a rest from running.
Just before pulling into Santa Lucia train station – yes I sang the song to the dismay of my family ( and possibly some other passengers hahaha) we travelled along the long bridge into the canal city. As we exited the station the hum of water traffic filled my ears and ghee vision of boats and ferries whisking along excited me. We’d quickly picked up our travel passes and head for a vaperetto , a ferry like transport used in the canals. The Venizia pass was the cheapest way to use the ferries as we were in Venice for 3 days.
Arriving at our apartment the lift was very odd. You needed to press the button in until the lift arrived then when inside you gad to hold the button in until you arrived at your floor which was the third floor. The life was one about the size of a regular shower just enough room for one with a bag squeezed in. As I took off I realised the lift ( apart from the floor and the back wall with the button ) was glass all around so if I looked away from the back wall I look straight down yo the bottom…argghhh – I held on tight.
We checked in , looked at our canal view from our room then I noticed we had only 4 beds and I’d booked the larger room for €35 a night extra! Went to the receptionist and she said they had given us this room because I’d asked if the building was the one with the lift ( one of their apartment blocks didn’t have a lift). She neglected to say the return email said the 5 person room I’d booked and paid for was in this building. Funnily they didn’t tell me they were putting me in a cheaper room ( €105 over 3nights extra I had paid in effect). To add insult to injury the air conditioning didn’t work nor did the fridge. When I mentioned this to the next receptionist ( change of shift) the man told us it was because the cleaner had forgotten to leave a card in had door slot- sounded reasonable as that’s the method in lots of hotels. We put the card in at around 6:30 pm . By 9:30 pm the room was still a sauna and the fridge still not working. The new duty manager checked and said both were broken and as the restaurant next to our room was cold perhaps we could sleep with our door open!! I didn’t like this option. By 1 am I needed to sleep (I’d been sitting in the closed restaurant until then so I was cool) and the family was hot in the room I opened the windows. This let in a cool breeze, mosquitoes that ate us alive and partying voices as people returned home.
Up again at 5 am and no duty manager around I waited until close to 7 am and demanded the new duty manager move us into the room we had booked and paid for and I wanted a refund of the extra money I had paid for the larger room but had been denied. She said the air condition worked slow and I’d opened the windows negating the cool. I asked if 7 hours was the usual time for cooling and she told me it was a slow worker. She said the fridge wasn’t broken . It wasn’t actually a fridge ( it was a bar fridge) and so the tepid cans were how it worked. She said they would move us but she would have to speak to the owned about recompense. The owner spoke with strong hand gestures, fast words, loud voice and all in Italian ( spoke no English apparently). Reminded me of my Italian family growing up ( except they did it in English lol) .
Eventually he agreed to give the refund of the difference for the nigh and a meager € 5 for the inconvenience. They also made out they were going us a favour but I expressed to them they were in fact fulfilling an obligation of a booking we had made and paid with them.
When we arrived into the new room funnily , the air con worked and the fridge was cold. Then an employee had to come up to separate the double bed into twin beds and re sheet them. Ally and I were in the room and had the windows open watching the canal below ANC the impressive lightning happening. He asked if we would mind him closing the windows for us. We thought he was referring yo the coming storm. No , he then looked at us both and spoke with a condescending tone and said ” We wouldn’t want your room to be hot again would we!” How rude hahaha. I couldn’t imagine a hotel carrying on so. Later we read on trip advisor posts written in the last few days that others had been treated in the same way we had.
But this one example of poor hospitality didn’t stop us enjoying the fun of a Venice.
Rialto Bridge – luckily it wasn’t still being cleaned 🙂